Privacy Policy

1. About Hitto Trip India Air Services

Hitto Trip India Air Services is a tour operator based in Uttarakhand, India, specializing in pilgrimage and adventure tours to destinations including Adi Kailash, Chardham, and other sacred and scenic locations in the Himalayan region. This Privacy Policy applies to all personal information collected through our website, online booking platform, email communications, phone calls, and any other interaction with our business.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel dates, number of guests, accommodation preferences, destination choices
• Personal Details: Age, gender, nationality, passport information, visa details
• Health Information: Medical conditions, allergies, dietary requirements, fitness level (for high-altitude tours)
• Payment Information: Bank account details, credit/debit card information (processed securely through payment gateways)
• Communication Records: Emails, chat messages, call recordings (if applicable) related to your booking
• Travel Preferences: Special requests, interests, previous travel experience

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• Processing your tour booking and confirming reservations
• Arranging accommodation, transportation, and guide services
• Sending booking confirmations, itinerary details, and travel updates
• Collecting payment for tour packages and handling refunds
• Providing customer support before, during, and after your tour
• Understanding health and safety requirements for tour activities
• Sending promotional offers, newsletters, and updates about new tours (with your consent)
• Complying with government regulations and providing information to authorities if required
• Improving our services based on customer feedback and experience
• Resolving disputes and addressing complaints

4. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: Information required to fulfill your tour booking contract
• Consent: Your explicit consent for marketing communications and special requests
• Legal Obligation: Compliance with Indian government regulations regarding foreign nationals and identification
• Legitimate Interest: Our business interest in operating efficiently and improving services

5. Sharing of Information

We do not sell or trade your personal information. However, we may share your information with:

• Hotels and Accommodations: Check-in details, room preferences, special requirements
• Transport Providers: Passenger names, contact information, pickup/drop-off details
• Tour Guides: Guest names, health conditions, travel preferences
• Payment Processors: Financial information to complete transactions securely
• Travel Insurance Partners: Details needed for emergency assistance coverage (if applicable)
• Government Authorities: Identification and travel details as required by law
• Third-party Service Providers: Companies helping us deliver services (email, hosting, customer support)

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure SSL encryption for online transactions
• Password protection for customer accounts
• Limited access to personal information by authorized personnel only
• Regular security audits and updates
• Confidentiality agreements with third-party service providers

However, please note that no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your login information and preferences
• Analyze website traffic and usage patterns
• Personalize your browsing experience
• Improve website functionality and security

You can control cookie settings through your browser. Disabling cookies may limit some website features. We use analytics tools (such as Google Analytics) to understand how visitors use our site, but this data is anonymous and aggregated.

8. Retention of Information

• Booking Information: Retained for the duration of your tour and for 3 years after completion for records, accounting, and dispute resolution purposes
• Payment Records: Retained for 7 years as required by Indian tax regulations
• Communication Records: Retained for as long as necessary to address queries and concerns
• Marketing Communications: Retained until you unsubscribe from our mailing list
• Website Visitor Data: Anonymized analytics data retained for a maximum of 2 years

9. Your Data Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Opt-out: Unsubscribe from marketing communications at any time
• Right to Withdraw Consent: Withdraw consent for specific data processing activities
• Right to Data Portability: Request your information in a structured format for transfer to another service

To exercise any of these rights, please contact us using the information provided at the end of this policy.

10. Third-Party Links

Our website may contain links to third-party websites (accommodation booking sites, travel services, social media platforms). We are not responsible for the privacy practices of these external websites. We recommend reviewing their privacy policies before providing your information. Your interaction with third-party websites is governed by their own terms and privacy policies, not ours.

11. Children's Privacy

Our services are not directed to children under 18 years of age. However, minors may travel with parents/guardians who are responsible for providing consent for data collection. We do not knowingly collect personal information directly from children. If we become aware that a child has provided personal information without parental consent, we will take steps to delete such information.

12. International Data Transfer

Hitto Trip India Air Services operates in India. If you are accessing our services from outside India, your information will be transferred to and processed in India in accordance with Indian data protection laws. By providing your information, you consent to such transfers.

13. Government Compliance

As required by Indian law, we may disclose your personal information to government authorities, law enforcement agencies, or judicial bodies if:

• Required by law or court order
• Necessary for public safety or national security
• Required for visa or travel documentation verification
• Investigating fraud or other illegal activities

14. Marketing Communications

We may send you promotional emails, newsletters, and special offers about our tour packages. You can manage your communication preferences by:

• Clicking the "Unsubscribe" link in promotional emails
• Emailing us to update your preferences
• Calling our customer support team

Please note that even if you opt-out of marketing communications, we will continue to send you transactional emails related to your booking.

15. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

16. Contact Information

If you have questions about our Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Hitto Trip India Air Services
Email: support@hittotrip.com
Phone: +91 7060121407 / +91 9873080314
Address: Uttarakhand, India
Response Time: We will respond to your privacy inquiries within 30 days

17. Grievance Redressal

If you believe your privacy has been violated or your rights have been infringed, you may file a complaint with us. We have a complaint resolution mechanism in place to address privacy concerns. If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authorities in India.

Last Updated

This Privacy Policy was last updated on December 2025. For the most current version of this policy, please visit our website regularly.